When you’re staying at a hotel, the best outcome is to have a quiet and uneventful time spent there. However, this isn’t always going to be the case. So when things don’t go as you planned or hoped that they would and there’s something the hotel staff can do about it, it’s wise to know exactly how to speak with them about what’s going on so that you can get the outcome you want.
To help you with this, here are three tips for effectively complaining about something to hotel staff.
Be Calm, Clear, And Specific In Your Communication
While what you’re needing to speak with the hotel staff about is likely annoying and frustrating to you, if you let this get the best of you when you’re attempting to speak with the staff and get what you’re wanting from them, this could be a barrier in your way.
Rather than allowing your anger and frustration to overtake you, it’s going to be most beneficial for you to be calm, clear, and specific in your communication with them. With your emotions under control, you’ll be better able to express to them exactly what’s going on so that they can fix the problem for you, be it a loud humming noise coming from a transformer or an issue with the plumbing.
Suggest A Solution You’d Be Happy With
Once you’ve shared with the staff what the problem is, you can then suggest a solution that you’d be happy with.
In most cases, hotel staff want you to have a great experience there. So if you’re having a problem, there’s a good chance that they’ll be willing to bend over backwards to make things right for you. By coming to them with a solution that you’d like to see happen, you may be more likely to have that outcome if the staff is able to accommodate that. And if not, hopefully they can at least get close so that you can make the most of your time at the hotel.
Follow Up Regarding Your Complaint
In a lot of cases, the hotel isn’t going to be able to take immediate action to fix whatever the issue is. So if you’ve communicated your complaint to the hotel, don’t be afraid to check in on the progress after 30 minutes to an hour to see what’s being done about it.
Additionally, after the hotel staff takes action on your complaint, it can also go a long way for you to reach back out to them and thank them for making things right and rectifying the problem you’ve been having.
If you want to be ready for the event that you need to complain to hotel staff about something, use the tips mentioned above to help you in doing this.
